Please note that we do not store your easyInstallApp passwords in plain text due to data protection reasons. Therefore, we are unable to retrieve or display them in the Control Panel or Cloud Pit.

If you have forgotten your app password, it is necessary to perform a password reset.

In most cases, you can reset your password directly through the login form. However, if you have forgotten your username or login email, there are alternative ways to regain access to your app.

Below are the documented solutions for some of the most commonly used apps:

Please note that the instructions for each app may vary. We recommend reading the specific instructions for your app to successfully reset your password.

1. WordPress

If you still remember your WordPress username, you can start the password reset process directly through the login form.

Alternatively, you can also reset your password by accessing your WordPress database.

The database information can be found in the wp-config.php file of your WordPress installation. This file is typically located in the root directory of your installation under: /html/apps/wordpress-##### (Control Panel) respectively  Domain.tld/ (Cloud Pit).

Search for the following lines in the file and note or copy the information contained within:

/** The name of the database for WordPress */
define( 'DB_NAME', 'u#####db#' );
/** Database username */
define( 'DB_USER', 'u#####db#' );

/** Database password */
define( 'DB_PASSWORD', 'password' );

/** Database hostname */
define( 'DB_HOST', 'localhost' );

The most important information to note is the database password, as the database username and database will be referenced again in the next step.

Click on the [Databases] menu point in the Web Hosting menu and then click on the database symbol next to the desired database to launch phpMyAdmin. Log in to phpMyAdmin using the user credentials from the wp-config.php file.

Open the *_users table, which contains all registered users on this WordPress site. Be sure to only update the password for your own user account. Click on the [Edit] button in the row with your username to update the password.

Enter a new password in the "user_pass" field and select "MD5" from the dropdown menu next to it. Then, click save to update the record.

After completing this step, you should be able to log in directly with the new password.

2. Joomla

Similar to WordPress, a new password can be set directly in the _users table of the associated database in Joomla.

For more information, please refer to the official support article by the Joomla developers: https://docs.joomla.org/How_do_you_recover_or_reset_your_admin_password

3. Prestashop

In Prestashop, the password reset process is a bit more complex. First, you need to read the COOKIE-KEY from a configuration file and then set it as the new password in the _employees table. For more information, please refer to: https://www.dmsolutions.de/hilfe/anleitungen-faq/wie-kann-ich-mein-prestashop-admin-passwort-wiederherstellen.html

4. Shopware

The password reset process in Shopware varies depending on the version used. In Shopware 5, the admin password can be changed classically through the associated SQL table - see: https://mauriceneumann.de/shopware-admin-passwort-vergessen-einfach-zuruecksetzen/

In Shopware 6, the Command Line can also be used to reset the admin password, as described by the manufacturer: https://docs.shopware.com/de/shopware-6-de/tutorials-und-faq/admin-passwort-zuruecksetzen