DNS records determine where your domain points. You need this function, for example, if your website should point to an external server, you use an external email provider, or you need to perform domain verification.
Table of contents
- Add a DNS record in CloudPit
- Add a DNS record in the Controlpanel
- Common use cases
- Common sources of errors
Add a DNS record in CloudPit
Log in to CloudPit.
Next to the desired domain, click MORE (1), then click DNS management (2).
If DNS management is still set to automatic, select manual management (3) to create your own DNS records.
Click + Add record.
Select the desired record type, enter the required values, and save the change.
Special feature in CloudPit: “Name” field
Only the subdomain is entered in the Name field. The system adds the main domain automatically.
Example: If you want to create a record for www.easyname.at, enter only www in the Name field.
Do not enter the full domain. Otherwise, an incorrect record such as www.easyname.at.easyname.at will technically be created.
If you want to set a record directly for the main domain, leave the Name field empty or use @.
Add a DNS record in the Controlpanel
Log in to the Controlpanel.
Open the Domains menu item.
For the desired domain, click DNS.
Click + Add DNS record.
Select the desired record type, enter the required values, and save the change.
Common use cases
Point a website to an external server (A record)
Use an A record if your domain or subdomain should point to a server's IP address.
Example for the main domain:
- Type: A
- Name: empty or @
- Value: Server IP address, e.g., 203.0.113.10
Example for a subdomain:
- Type: A
- Name: www
- Value: Server IP address
Set up an external email provider (MX record)
Use an MX record if emails should be delivered through an external mail server.
- Type: MX
- Name: empty or @
- Value: Provider's mail server address
- Priority: As specified by the provider
Check existing MX records and remove old records if your provider specifies this.
easyname email with external nameservers: In CloudPit, you can continue to use email addresses if the MX records mx03.secure-mailgate.com and mx04.secure-mailgate.com (priority 10 each) and an A record mail-in pointing to the CloudPit hosting web server IP are set with the external DNS provider. In the Controlpanel, however, the easyname mail service only works with easyname nameservers. The MX hosts mx01.easyname.eu and mx02.easyname.eu belong to the Controlpanel mail infrastructure.
For more information about the requirements, see the article Can I use my easyname email addresses with external nameservers?.
Set up domain verification (TXT record)
Use a TXT record if an external provider wants to verify your domain.
- Type: TXT
- Name: As specified, e.g., @ or _acme-challenge
- Value: Code provided by the provider
Point a subdomain to another address (CNAME)
Use a CNAME record if a subdomain should point to another address.
- Type: CNAME
- Name: e.g., blog
- Value: Target address, e.g., zieladresse.example.com
Common sources of errors
- You changed DNS records at easyname even though the domain uses external nameservers. These changes will then not take effect.
- The full domain was entered in the Name field in CloudPit.
- The wrong record type was selected.
- Old or conflicting records were not removed.
- The TTL or worldwide DNS update has not yet been completed.
- The MX priority was set incorrectly.
How long do DNS changes take?
DNS changes are usually visible in the system immediately. The worldwide update can take up to 24 to 48 hours.