CloudPit - How do I configure my mail client?

If you are using the control panel, this guide applies and not this one: Control Panel - How do I configure my mail client?

Although CRAM-MD5 is a secure authentication protocol, it is no longer supported by many manufacturers and is becoming increasingly obsolete. Our Webhosting 2.0 platform therefore relies exclusively on modern SSL/TLS encryption.

Please note that to retrieve your emails using an email program (POP or IMAP), a paid hosting product is required.

Table of Contents

1. What are the correct server settings?
   1. Incoming mail server (IMAP)
   2. Incoming mail server (POP)
   3. Outgoing mail server (SMTP)
2. How do I configure my email client?
   1. Where do I find the settings in Outlook?
   2. Where do I find the settings in Thunderbird?
   3. Where do I find the settings in Apple Mail? (MacOS)
   4. Where do I find the settings in Apple Mail? (iOS)
   5. Where do I find the settings in Gmail? (Android)
3. What to do if the above steps do not work?

1. What are the correct server settings?

Some email programs automatically set values instead of the specific usernames, passwords, or ports. If these are not corrected to the correct values, sending and receiving problems may occur.

1.1 Incoming mail server (IMAP)

• Hostname: imap.wh20.easyname.systems
• Port: 993
• Security: SSL/TLS
• Authentication type: Password, normal

1.2 Incoming mail server (POP)

• Hostname: pop.wh20.easyname.systems
• Port: 995
• Security: SSL/TLS
• Authentication type: Password, normal

1.3 Outgoing mail server (SMTP)

• Hostname: smtp.wh20.easyname.systems
• Port: 465
• Security: SSL/TLS
• Authentication type: Password, normal

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2. How do I configure my email client?

Depending on the client, you will find the server settings in different ways. The following articles describe some of these ways for the most common clients.

2.1 Where do I find the settings in Outlook?

In Outlook, click on the menu item "File", then in the window that opens, on "Account Settings" -- "Server Settings".

Here you can adjust the settings for the incoming and outgoing mail servers.

If sending or receiving is still not possible, open the Control Panel and select the option "Mail (Microsoft Outlook) (32-bit)".

In these settings, click on "Email Accounts" and then select the account to be changed. To do this, first click on the desired email address on the left and then either on "Change". Enter the correct server settings in this window and then click on "More Settings".

First check that the option "My outgoing server (SMTP) requires authentication" is selected under the Outgoing Server tab and below that "Use same settings as my incoming mail server".

Then check under the "Advanced" tab that the correct ports and encryption are listed. Now click "OK".

Finally, click "Test Account Settings". If no error message appears here, you can click "Next" and finish the account change.

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2.2 Where do I find the settings in Thunderbird?

Right-click on the email address and select "Settings" from the menu. Now switch to the "Server Settings" section. There you can change the "Connection Security" under "Security and Authentication" to SSL/TLS and select "Password, normal" as the authentication method.

Then check the settings under "Outgoing Server (SMTP)" for possible configuration errors.

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2.3 Where do I find the settings in Apple Mail? (macOS)

Open System Preferences and click on Internet Accounts.

Click on "Add Account" and select "Add Other Account" from the list of email providers.

Enter your email address and the corresponding password and click "Sign In". In the window that opens, add the server address.

If sending or receiving is not possible with these settings, open the server settings behind the email address and check the following points:

• Are the form fields for account name and password filled or empty? For correct sending and receiving, these must always be filled. If it says "automatic" or "optional" here, you must re-enter and save the email address and password.
• Are specific ports specified for the incoming and outgoing mail servers or is "manage automatically" checked? If "manage automatically" is checked, you must remove it and enter the ports mentioned above.
• Is the correct type of authentication selected? "Password, normal" must be selected here.

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2.4 Where do I find the settings in Apple Mail? (iOS)

Go to the "Settings" icon and then to the "Mail, Contacts, Calendars" menu or "Mail" in newer iOS versions.

1. Under "Accounts," select the desired email address and then click on "Server Settings".
2. Select IMAP under "My Email" and enter your email address under Account.

1. Change the authentication method from "MD5 Challenge-Response" to "Password".
2. Save your settings to complete the process.

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2.5 Where do I find the settings in Gmail? (Android)

Open the "Settings" app and select the option "Passwords and Accounts".

Click on the account you want to change in the list, then click on "Account Settings".

This will redirect you to the Gmail app settings, where you must select the specific account again.

The settings for the incoming and outgoing servers can be found at the bottom of the list.

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3. What to do if the above steps do not work?

If, contrary to expectations, your email client displays an error message or sending and receiving mail is disrupted, please do not hesitate to contact us.